Shipping policy

Thank you for shopping at Nookwood! We are committed to providing you with the best shopping experience, which includes reliable and transparent shipping. Please review our shipping policy below.

1. Free Shipping Worldwide

We are proud to offer Free Shipping on all orders with no minimum purchase required. What you see at checkout is what you pay—no hidden fees or surprise delivery charges.

2. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification email with tracking information as soon as your order has shipped.

3. Shipping Rates & Delivery Estimates

Delivery times vary depending on your destination region:

  • United States: Estimated delivery within 5 to 7 business days after dispatch.

  • International (Rest of World): Estimated delivery within 7 to 21 business days after dispatch, depending on the destination country and customs clearance processes.

4. Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). You can track your package directly on our website or via the carrier's tracking portal. Please allow up to 48 hours for the tracking information to update.

5. Customs, Duties, and Taxes

While we offer free shipping globally, customers are responsible for any customs duties, taxes, or import fees levied by their local government upon arrival. These charges vary by country and are outside of Nookwood's control.

6. Lost, Damaged, or Missing Packages

Please inspect your order upon reception. If your item arrives defective, damaged, or if you suspect your package is lost in transit, please contact us immediately so we can investigate and make it right. Claims for damaged items must be reported within 7 days of the delivery date.

Contact Us For any shipping-related questions, reach out to us at: 📧 tcherrybasheer727@gmail.com 📞 (954) 260-1218 📍 6950 Cleary Pines Trail, West Palm Beach, FL 33413, United States